Public Values

P3 transit problems in Vancouver

Public accounting for service disruptions needed.

June 1, 2012: Transport Action BC has ongoing concerns with certain aspects of the Canada Line (CL) performance and the seeming unwillingness of TransLink to hold the concessionaire — InTransitBC and Protrans BC — publicly accountable for any shortcomings.

Significant service disruptions occurred on April 16, 2012, inconveniencing customers for most of the service day. The disruptions centred on Olympic Village Station and affected service on the entire line. Anecdotal evidence from a TABC member indicates sporadic and crowded service. Possible cause(s) of the disruption have not been publicly released and media coverage of the incident was minimal.

  "Performance penalties should be considered as part of TransLink's response to the disruptions."

Stalled train problems were also experienced at Olympic Village Station on the evenings of April 13 and 14, 2012. Again anecdotally, another TABC member heard that computer control issues requiring staff to monitor trains were relatively more frequent than prior to the April 16 incident.

It is unclear if these various incidents are related as there has been no public accounting.

Transport Action BC requested a detailed, open and public post-mortem on the disruptions. The Canada Line's operating company has passed the two-year "learning curve" allowed in its contract. Performance penalties should be considered as part of TransLink's response to the disruptions.

Furthermore, evening maintenance has affected Canada Line service many times in the past 18 months. This may be justified, but it seems excessive for a system less than three years old.

We are concerned that the perceived lack of action holding the concessionaire publicly accountable for Canada Line performance jeopardizes TransLink's credibility and its ability to provide a reliable and attractive service. It also significantly weakens the original rationale to use a P3 model to build and operate the Canada Line.

Transport Action BC sent a letter to the TransLink Board on April 20, 2012, detailing its concerns but a response has not been received. This is an expanded version of the contents of that letter.

Links and sources
  Canada Line Service Issues

Posted: June 14, 2012

Categories:
  Public services

Public Values (PublicValues.ca) is a project of the Golden Lake Institute and the online publication StraightGoods.ca


Public Values
 
HOME
CONTACT US
SEARCH
FREE BULLETIN
FRANÇAIS
Search PublicValues.ca
Donate to PublicValues.ca
News
Research
Politics
Campaigns
Health care
Public services
Natural resources
Energy
Education
Front lines
Voices of privatization
Feedback and dialogue
Visit StraightGoods.ca
About Us
Donations
Newswire/RSS
What is framing?
Friday, October 20, 2017
Updated frequently
To view photo captions, run your mouse over the photo
 
Bookmark and Share

© Golden Lake Institute/PublicValues.ca, 2007-11
PublicValues.ca owns copyright on all staff-written articles.
We encourage others to freely distribute material from this website but, without explicit permission,
Web publishers may only use short excerpts that also include credit to us and a reference to our site for the full article.
This site is managed by the Golden Lake InstituteVisit Golden Lake Institute Website and Straight Goods NewsVisit Straight Goods News Website
For comments or suggestions, please contact the PublicValues.ca Editor
For technical issues, please contact the PublicValues.ca Webmaster